Return Policy

If for any reason there is an issue with your order including a defective or damaged item, you must notify us within 24 hours of delivery/pick up.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at posydecor@outlook.com. If your return is accepted, we’ll send you a return instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

Please note refunds are only applicable if the item(s) are defective or damaged. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email posydecor@outlook.com.

You can always contact us for any return question at posydecor@outlook.com.

Be mindful when purchasing as we do not refund or exchange for change of mind.